Privacy Policy
Effective date: October 25, 2025
This Privacy Policy explains how we collect, use, and share information when you use Starpop ("we", "us", "our"). By using our services, you agree to the practices described here.
Information We Collect
- Account Information: name, email address, authentication details, and subscription status.
- Usage Data: app interactions, device and approximate location, log data, and diagnostics used to improve performance and security.
- Content: media you upload or generate, prompts, and associated project metadata required to provide the service.
- Payment Information: processed by our payment processor (e.g., Stripe). We do not store full card numbers on our servers.
- Cookies and Similar Technologies: for authentication, preferences, analytics, and fraud prevention.
How We Use Information
- Provide, operate, and maintain the services.
- Improve and personalize features and user experience.
- Process payments and manage subscriptions.
- Provide customer support and service communications.
- Protect against fraud, abuse, and security risks.
- Comply with legal obligations.
Sharing of Information
We share information with service providers who help us operate our services and only as necessary to perform their work. This may include cloud hosting and storage, analytics, customer support, email delivery, media processing, AI model providers, and payment processing.
Examples of providers integrated into our stack include Stripe (payments), Resend (email delivery), analytics tools, and AI/ML infrastructure partners. Where applicable, providers process data on our behalf under contractual agreements.
Cookies
We use cookies and similar technologies to keep you signed in, remember preferences, measure performance, and safeguard the platform. You can adjust cookie settings in your browser, which may impact some functionality.
Data Retention
We retain personal data only for as long as necessary to provide the services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion as described below.
Your Rights
Depending on your location, you may have rights to access, correct, delete, or port your personal information, and to object to or restrict certain processing. To exercise these rights, contact us atdavid@starpop.ai. We may take steps to verify your identity before fulfilling your request.
Security
We implement technical and organizational measures designed to protect information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
International Data Transfers
If you access the services from outside the country where our systems are hosted, your information may be transferred to and processed in other countries with different data protection laws.
Children’s Privacy
Our services are not directed to children under 13 (or the age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us personal data, please contact us to request deletion.
Changes to this Policy
We may update this Privacy Policy from time to time. We will revise the “Effective date” above when changes are made. Your continued use of the services after an update constitutes acceptance.
Contact Us
For questions about this Privacy Policy or our data practices, contact us atsupport@starpop.ai.